Maxidoo - Hotel Management ERP
Maxidoo is a Cloud based solution enabling hotels automate their operation & boost revenue.
Maxidoo Hotel Management Software is one of the best HMS software that can efficiently coordinate activities such as supervising the subordinates, hiring and training, performance evaluation of employees, preparing the budget for front office department, and more. Being a hotel billing software, Maxidoo Hotel Management Software allows multi-user access so that the authorised persons can access it from different locations to remain in sync with the daily business happenings. This hotel management software allows you to send Email or SMS to customers to nurture the potential business clientele and grow your business exponentially.
Sr. UI/UX Designer
6 Weeks - 2019
Tools
My Task
Maxidoo, a powerful cloud-based solution for hotels, sought to enhance its user experience (UX) by expanding from a web application to an Android app. As the UI/UX designer for this project, my mission was to not only replicate the web app's functionality but also improve its usability while staying true to the established brand identity.
The Challenge :
Maxidoo already thrived as a web application, but there was a growing demand for mobile accessibility, especially among hotel staff who might not be tech-savvy. The challenges were clear:
User-centred Approach : Design a user interface that caters to hotel owners, managers, and staff, ensuring ease of use for all, regardless of technical expertise.
Maintaining Brand Consistency : Replicate the look and feel of the existing web app while optimizing it for the mobile environment.
Audience Personas :
Hotel Owner (Persona: John) : A middle-aged hotel owner who values efficiency. John is not particularly tech-savvy and needs an intuitive solution to manage his hotel operations effectively.
Hotel Manager (Persona: Sarah) : Sarah, the hotel manager, is tech-savvy and values a platform that streamlines tasks, enabling her to focus on guest experience.
Hotel Staff (Persona: David) : David, a frontline staff member, isn't very comfortable with technology. The app must be user-friendly, allowing him to perform daily tasks effortlessly.
Design Process :
User Research : Understanding the varying needs and pain points of John, Sarah, and David was paramount in informing design decisions.
Mobile-First Approach : Crafting a mobile-centric design that prioritized Android's unique experience, simplifying complex web features for handheld devices, particularly to accommodate David's limited tech proficiency.
Brand Alignment : Ensuring the Android app retained the brand's visual identity while optimizing for mobile screens, maintaining John's familiarity with Maxidoo.
Usability Testing : Conducting comprehensive usability testing, involving hotel staff like David, to gather invaluable feedback.
Iteration : Continuously refining the Android app's design based on user input and evolving requirements, ensuring that both Sarah's tech-savvy preferences and David's user-friendliness needs were met.
Key Achievements :
Enhanced Usability : The Android app became more intuitive, bridging the tech gap for users like David, while still being efficient for Sarah.
Seamless Brand Transition : The app retained Maxidoo's established brand identity, ensuring John felt at home while adapting to the mobile environment.
Multi-Platform Accessibility : Users could now access Maxidoo from both web and Android, fostering convenience for Sarah and user-friendliness for David.
Maxidoo is live on the Google Play Store
Dashboard & Reservation
Check-In & Check-Out
Guest Drop Off and Pick Up
Registration & Room Management
Web Application Redesign
The Conclusion :
The Maxidoo Hotel Management Software project underscores the power of thoughtful UX and UI design. By bridging the gap between the web and Android platforms, we not only met user demands but also exceeded them. The successful transformation highlights the importance of user-centered design in ensuring technology serves a diverse user base effectively, nurturing potential business clientele and facilitating business growth. Maxidoo continues to empower hotels with an improved, user-friendly experience, ensuring John, Sarah, and David can manage their hotel operations effortlessly.